Currently, Natrio Organics offers delivery service to Pakistan only.
We dispatch COD orders only after you've received a confirmation call or message from us. Please double-check your mobile number when placing an order.
Orders placed on business days before 2:00 PM will begin processing the same day. Orders placed after 2:00 PM will be processed the following day. Once your order is shipped, you'll receive a shipping confirmation email with a tracking number.
It usually takes 1–3 business days to deliver. We do our best to ensure timely delivery of all orders — on rare occasions, packages can arrive outside the estimated time frame.
Delivery charges are calculated at checkout.
Monday – Saturday: 9:00 AM to 6:00 PM (PKT)
We don't operate on Sundays or official holidays.
If there's a chance you won't be home to receive your order, contact our Customer Care team at 0330 306 5888 to reschedule. If you've already missed the delivery appointment, an agent from our delivery partner will contact you by email or WhatsApp to inform you of the missed delivery and arrange a new delivery time.
Orders can only be cancelled before they've shipped — once shipped, an order can't be cancelled. You can cancel an order by contacting us on WhatsApp at 0330 306 5888 or by emailing info@natrio.pk.
Return or Exchange: Our policy lasts 7 days. If 7 days have passed since your purchase, unfortunately we can't offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition you received it. Return shipping charges must be paid by you.
Refund for Damaged Items: If you receive a damaged item, take photos of the product and send them via WhatsApp to our customer service team at 0330 306 5888 within 24 hours. You'll receive a full refund or a replacement product.